Always implement the concept of being close to customers. Establishing stable partnerships with customers forms our solid service foundation. Proactive service and quick response.
One Stop Service System For The Entire Process
In response to customers' specialized requirements for products, after years of effort, a comprehensive service system has been established to provide a one-stop "worry free service" system for pre-sales, in sales, after-sales, and technical support. Whether it is consulting, training, product selection, debugging and operation, quality optimization, or technical text, we are committed to providing strong support to customers at every stage.
Establish Customer Profile
Establish basic files for every customer and every product that leaves the factory, and conduct regular or irregular tracking and follow-up visits to promptly identify potential faults and carry out preventive maintenance. For sudden unexpected situations, achieve a rapid response of "24 hours within the province and 48 hours outside the province".
Pre-Sales Service
Technical communication, Technical solution provision and modification, Technical data provision and modification.
In-Sales Service
Design communication and confirmation, process inspection and liaison, function addition and modification, operation and maintenance training.
After-Sales Service
Installation and debugging, phased user access, affordable provision of accessories, Affordable pricing provides users with product upgrade functionality.
Service Commitment
Regardless of whether it is within or outside the warranty period, if the equipment malfunctions and the user requests on-site service, we will send personnel to go there.
CUSTOMIZED SERVICE
R&D and manufacturing of core equipment:Customize various specialized mechanical equipment and non-standard equipment according to the actual production needs of customers.
Supporting system integration: Provide equipment matching, automation control system, and whole line solutions.
After sales value-added optimization: Provide services such as installation and debugging, maintenance and upkeep, technical upgrades, and parts supply.
CUSTOMIZED SERVICE PROCESS
新增页签
Requirement communication and on-site investigation